Exchanges & Returns
You can exchange or return your order within 14 days of receiving it. Items may be inspected and tried on as you would in a shop, but must not be used. Product packaging may be opened, but should not be unnecessarily damaged.
Exchanges
Would you like to exchange something? Within 14 days, you can also exchange items for lower-value items. After 14 days, you can still exchange items up to 30 days after receipt, provided the total value of the replacement items is equal to or higher than the total value of the returned items. Send an email to [email protected] and let us know which items you would like to return and which items you would like in exchange.
You are responsible for the return shipping costs. Once we have received your return, we will send the replacement items to you free of charge.
Returns
Would you like to return any items? Please send them to the return address below. You do not need to register your return in advance. You can choose your own carrier and are responsible for the return shipping costs.
Return address
Kuipers Nautic
Havenstraat 83
1948 NP Beverwijk
The Netherlands
Please note: Remember to include your order or invoice number with your return.
Frequently asked questions
Can I order the replacement items in advance?
Yes. You can order the replacement items through our website straight away. Any shipping costs paid for the new order will be refunded once we have received your return. If you place the new order using different customer details, please let us know by email.
Will I receive a return label?
No. You can choose your own carrier and are responsible for the return shipping costs. When exchanging items, we will send the replacement items to you free of charge.
What should I keep in mind when returning a parcel?
Pack the items carefully and include your order or invoice number. Remove any old shipping labels and keep your proof of postage and tracking information until your return has been processed.
How do I return a large (>175 cm) or heavy (>30 kg) item?
Large or heavy items may not be accepted as standard parcels. Please check this with your chosen carrier in advance. You are responsible for arranging and paying for the return transport.
Can I still exchange or return items after 14 days?
Returns for a refund are no longer possible after the 14-day cooling-off period. Exchanges are possible for up to 30 days after receipt, provided the total value of the replacement items is equal to or higher than the total value of the returned items. Please contact us first.
Which shipping costs will be refunded if I return my entire order?
You are responsible for the return shipping costs. Once we have received your return, we will refund the purchase amount. If you paid shipping costs for the original order, these will also be refunded when you return the entire order.
What happens to the shipping costs if I exchange or return part of my order?
After an exchange or partial return, we calculate the value of the items you keep. If the value is below €75, the shipping costs applicable to that order value will be charged. If the value is €75 or more, any shipping costs previously charged will be refunded.